Awarded for Excellence
Hospice of the North Country has been named a 2025 Hospice CAHPS Honors Elite Award recipient by HEALTHCAREfirst , a leading provider of CAHPS and bereavement survey programs for home health and hospice agencies.
This prestigious annual review recognizes agencies that continuously go above and beyond in providing high-quality care for patients and compassionate caregiver experiences. It acknowledges the highest performing agencies by analyzing the performance of the Hospice Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey satisfaction and quality measures. “This award is a testament to the unwavering commitment of high quality care and compassion that our team shows every day to our patients and their families,” said Natalie Whitehurst, CEO, Hospice of the North Country. “Providing compassionate, high-quality care is at the heart of our mission and this recognition reflects the trust our community places in us”
To be considered for the Hospice CAHPS Honors Award, the hospice agency must have scored above the HEALTHCAREfirst National Performance Score on the Hospice CAHPS Willingness to Recommend question. If that criteria is met, performance is evaluated utilizing a set of 23 additional quality indicator measures. These scores are then compared on a question-by- question basis to a national performance score calculated from all partnering hospices contained in HEALTHCAREfirst ’s Hospice CAHPS database. Special recognition, Honors Elite, is awarded to those hospices that score above the national performance score on 100%, or all twenty four, of the evaluated questions.
“We began our Annual Hospice Honors Award program more than ten years ago as a way to highlight those agencies that are truly leading the way in providing and demonstrating quality patient care,” said Jeremy Crow, Head of RCM and CAHPS Survey, Home Health and Hospice. “We congratulate Hospice of the North Country on this recognition and are so proud and honored that they have chosen to partner with us in helping drive success for their agency.”